WSLH Store

Refund and Return Policy

wslh.store sells custom quoted physical goods. Refund eligibility depends on quote status, production status, and delivery condition.

Last updated: June 9, 2026

Before Payment

A quote request can be changed or declined before payment. No payment is collected until you choose to pay an approved quote.

Because quoted orders are custom-made, cancellations and refunds are generally not available after production begins.

If you contact us before production starts, we will review whether the order can be canceled or changed.

Contact us within 14 days of delivery if your order arrives damaged, materially defective, or different from the approved quote details.

We may request photos, packaging images, and order details before offering a replacement, correction, or refund.

Email support@wslh.store with your quote number, order email, and issue details.

Approved refunds are returned through Stripe to the original payment method when possible.